Frequently Asked Questions

 I forgot my password?

You can easily reset your password here.

I forgot my username?

You can easily request a username reminder here.

How long does the premium membership last?

Indefinitely, with a payment recurring every year or month (depending on your subscription) on the anniversary of your sign-up unless you cancel before this time.

How do I cancel my recurring payment?

You can very easily cancel your subscription. Visit the cancellation page.

Does my membership end when I cancel?

No, your membership will continue until the expiry date of your subscription.

Do you offer any deals for groups or institutions?

Yes, click here for further information.